Job Title:
Business Development Executive (Apprentice)
Company Overview:
We are a well-established and growing maintenance and repair service provider of heating, ventilation, air-conditioning (HVAC), water/plumbing, electrical and other plant, and equipment in commercial properties in and around Yorkshire. The company can trace its roots back to 1932 but has been under its current management for around 10 years and has continued to grow year after year by focusing on delivering the best service to our customers.
We have a small, friendly office team who work between our office in Bishop Thornton, Harrogate and home as well as great bunch of field-based engineers who work on our customers sites throughout Yorkshire.
Employing the right people is extremely important to us, and we would encourage applicants to thoroughly read our job specification(s) and visit our website https://www.robinsonsfs.com to find out more about our business, before deciding whether to apply for this role.
Job Overview:
This role is an excellent opportunity for a motivated, organised, and personable communicator interested in a career in sales, to join a busy team as part of a friendly and growing Harrogate-based service business.
Working under the supervision of the Business Development Manager but also closely with the Operations Team, you will be involved in all aspects of the sales function, with a particular focus on preparing, sending, and using negotiation, objection handling and closing skills (particularly over the phone) to maximise the conversion of quotations for a variety of maintenance, repair, and installation works for new and existing customers.
Keeping sales and marketing records, data, and administration, including the CRM, logs, and KPI’s will be another essential part of the role. Other aspects of the role will include generating sales opportunities through various outreach channels/prospecting strategies, upselling/cross selling our extensive range of services, gathering intelligence on upcoming tender opportunities and other market opportunities and onboarding new clients, and supporting client retention. There will also be some opportunity to visit client sites and present our offer to them, as well as put forward ideas for new services based on customer feedback or market research to improve our offer and drive up sales.
This role will be undertaken alongside completion of the Sales executive (level 4) apprenticeship details of which can be found here. We would consider employing applicants who are currently completing another apprenticeship but would like to complete the Sales executive (level 4) apprenticeship once they’ve finished it.
Contract Particulars:
- Full time (40 hours).
- Hours to be worked between 8:00am – 5:00pm Monday to Thursday and 8:00am – 4:30pm Friday.
- Place of work will be our office in Bishop Thornton, HG3 3BF however home working for part of the week is generally permitted.
Package:
- Salary of up to £20,000 p.a. (depending on experience and qualifications)
- Fully funded sales executive (level 4) apprenticeship (details here) for 18 months including dedicated off the job training time to support successful completion of the apprenticeship
- Up to 35 days holiday (including bank holidays)
- Company pension
- Further training and upskilling opportunities.
- A wide range, and ever-growing set of discretionary benefits available, including (but not limited to):
- Quarterly performance bonus
- Long term service bonuses at 5, 10 and 25-year intervals
- Birthdays off each year
- Customer feedback bonus
- Health cover including mental and physical health treatments
- Life Assurance
- Referral bonuses
Responsibilities:
- Preparing quotations for a variety of maintenance, repair and installation works in co-operation with engineers, suppliers, subcontractors, and other members of the team.
- Updating records on our job management software (simPRO), on Microsoft Excel, our CRM (Pipedrive) and other customer enquiry logs, KPI and performance records, and elsewhere as required.
- Following up on incoming enquiries and quotations regularly by phone and email, using negotiation, objection handing and closing skills to ensure we win as much work as possible.
- Assisting the Business Development Manager with sales administration and other tasks.
- Calling and emailing customers, engineers, suppliers, and other stakeholders to co-ordinate quotations.
- Coordinating with the operations, accounts and administration functions and other internal team members as required.
- Scanning, filing, and archiving documents, opening post and general housekeeping as required.
- Completing other tasks as required to support the broader business.
Skills Required:
- Must have access to own transport (as public transport and public footpaths are not available at/around our office in Bishop Thornton, HG3 3BF).
- Must have an excellent, friendly, and confident telephone manner. Using the telephone will be an important part of the role.
- Must have excellent written and oral communication skills and be able to communicate and build rapport with people at all levels.
- Must be interested in working in an office environment, and in particular a career in business to business (B2B) sales.
- Must be highly organised, be able to manage multiple tasks and prioritise workload.
- Must be self-motivated, determined, capable of working from own initiative.
- Must be punctual, reliable, and professional.
- Must have reasonable knowledge of Microsoft Office Packages (Excel, Word, and Outlook).
- Must have access to PC, stable internet connection and quiet working area at home if would like to work from home at any point.
Robinsons Facilities Services Ltd is an equal opportunities employer. Further information on our company’s ethos, including our Mission, Vision, and Values, can be found on our website.
Please note that we do not accept unsolicited CVs from recruitment agencies.
