Reactive Support When You Need It
Flexible help without a contract
Not every customer wants a maintenance contract. Some businesses only get in touch when something breaks, when compliance work is needed, or when a one-off fault needs diagnosing.
Our On-Demand service suits sites with occasional issues, ad-hoc repairs or remedial work identified by internal checks or external audits.
A straightforward pay-as-you-go solution
You get access to qualified engineers during business hours with transparent rates, confirmed before we attend. If you later decide a contract would suit your building better, you can upgrade at any time and benefit from preferential rates and 24/7 attendance.
What This Service Includes
Business-hours reactive attendance
We attend faults and urgent issues during normal working hours
Transparent rates and charges
You’ll know what the visit will cost before we book the engineer
Engineer reports after every visit
You receive a clear summary explaining findings and recommended actions
Support for remedial works
If repairs or replacements are required, we can quote for the follow-on work
Upgrade to a contract at any time
Move to a maintenance plan whenever you’re ready and receive preferential rates and other benefits
How On-Demand Support Works
Step 1: Arrange attendance
Call us or complete the online form. We’ll confirm rates, take payment, and book the earliest suitable engineer slot.
Step 2: Engineer attends and diagnoses
We’ll attend during business hours, identify the fault and complete repairs where possible. If remedial work is needed, we’ll identify this during the visit, and follow up with a clear quote.
Step 3: Follow-up support
You receive a written report confirming what was done. If additional work is required, we’ll schedule it at a time that suits your site.
Transparent, Pay-As-You-Go Pricing
Our most popular and best-value contract for complete facilities management peace of mind.
From £80 + VAT
per hour
(plus parts and materials)
No contract fees. No monthly charges.
Just straightforward reactive attendance when you need it.
Frequently Asked Questions
Is the On-Demand service right for my business?
It’s ideal for businesses with occasional issues, newer equipment, or ad-hoc faults. Many customers who start with On-Demand support later move to a contract for priority attendance and lower rates.
What if I need help outside business hours?
This service covers business-hours attendance only. Contract customers can access our 24/7/365 outs-of-hours call out facility if required.
Can you carry out repairs during the visit?
We fix faults on the day whenever possible. If replacement parts or larger remedials are needed, we’ll provide a quote before further work goes ahead.
Do you offer fixed quotes?
Diagnostic attendance is charged at our hourly rate. If the solution requires additional works, we’ll give you a clear, itemised quote for approval.
What types of systems can you work on?
We support a wide range of commercial heating, cooling, ventilation, electrical, and plumbing systems. If your issue relates to specialist equipment, we can arrange support through our approved local supply chain. See our full list of services.
Ready to book a reactive engineer?
Get flexible, professional support with no contract commitment.
Accreditations See our full list of accreditations Accreditations
