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Rebecca Heptonstall’s First Month at Robinsons Facilities Services

April 14th, 2020

Last updated: July 11th, 2022

We welcomed Rebecca Heptonstall to the Robinsons Facilities Services team at the beginning of March, and we caught up with her to hear how she has found her first month with the business.

Becci joins us having previously worked at a surveyor for an international commercial property management company in Leeds, which means her experience and knowledge is very much aligned with what we do here at Robinsons Facilities Services. Her new role will be extremely varied and involve administrative duties and answering calls, supporting our growing team and being a key liaison between our HVAC engineers and office support staff.

It’s always an exciting and often nervous time to start a new job, but for Becci, there was one challenge she couldn’t possibly have foreseen, since she started her new role with us just a few weeks before the entire UK went into lockdown due to COVID-19.

“I started at Robinsons Facilities Services on 2nd March so I had some time in the office before we had to move to remote working. I’ve had great support from the rest of the team whilst getting to grips with my new role and not being in the office. We have been using Microsoft Teams to stay in touch and any questions I have had have been quickly answered by my colleagues via video call or phone, meaning I’ve been able to get on with things and continue to understand and settle in to my new role!”

These unprecedented times have also led to changes and improvements implemented by the team with how we respond to calls and enquiries, which Becci has been instrumental in organising.

“I have sourced suitable PPE for our engineers to use on sites, as well as contributed to development of a new telephone risk assessment process so that whenever we get an enquiry or we need to send an emergency HVAC engineer out to a site, we can run through some key risk assessment points first to safeguard the health, safety and wellbeing of our engineers as well as our clients.

These things, combined with the wider efforts of our team, have proven really useful in helping to reassure our clients that we are undertaking sensible steps to prevent the spread of coronavirus whilst undertaking essential repair and maintenance jobs.”

In just a few weeks, Becci says she has learnt a lot in her new role and confidently understands the importance of getting client servicing and repairs sorted promptly.

“At certain times it can get very busy so being efficient and well organised is key. I have learnt the importance of prioritising certain jobs. Some jobs need to be dealt with urgently although it is important to find a balance so that all customers are kept happy. I have also learnt how important it is to feel like a team member especially in these uncertain times.

I have to say though, I am looking forward to getting back into the office when normal working resumes. It is a very friendly environment and an enjoyable place to work”.

Becci lives locally in Burton Leonard, so when we can get back into the office again, her commute to work won’t increase too much with our Bishop Thornton office being just down the road.

During this lockdown period, Becci has also gone above and beyond with helping to organise volunteering efforts and donations as well as our key involvement with the new NHS Nightingale Hospital in Harrogate

“I have been contacting our clients to see if there is anything we can do to do help those with vulnerable tenants that need assistance during these challenging times. We have offered our services with food deliveries, picking up medicines or anything else they may need. We have a fleet of vans and a willing and friendly team so we can be readily available if anyone needs assistance. It’s nice to think we can help people out during this time in more ways than one.”

Becci says people would describe her as enthusiastic, trustworthy and genuine, and we admire these great traits and the enthusiasm Becci brings to her new role.

In her spare time, Becci enjoys riding her horses, competing in point to point racing and helping out on the family farm.

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