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Understanding Keyholding Services – Are They Safe?

January 25th, 2024

Last updated: January 25th, 2024

Keyholding promises protection and peace of mind for business owners and property managers. The need for a secure and reliable method of managing and safeguarding the premises is paramount, but not every business has 24/7 security or staff who can attend to any issues around the clock. In this blog post, we’ll delve into the details of what keyholding services entail, explore their benefits, and address the questions people have surrounding their safety.

What is a Keyholding Service?

A keyholding service is a professional solution where a designated company or individual assumes the responsibility of holding and managing keys to a property on behalf of the owner. The service provider is entrusted with securely storing keys and, when necessary, responding to emergencies, accessing properties, or coordinating tasks that require key access.

Keyholding services are commonly employed for commercial spaces, offices, and other facilities. The keyholder, typically a security professional, is trained to handle various situations efficiently, ensuring a swift and secure response.

Benefits of Keyholding Services

What are some benefits of using keyholding services?

Emergency Response

One of the primary advantages of a keyholding service is the rapid response to emergencies. In the event of a security breach, fire alarm, or any other critical situation, the keyholder can quickly access the premises to address the issue, minimising potential damage.

Reduced Personal Risk

Property owners or managers often face personal risk when responding to emergencies or alarms. Keyholding services eliminate this risk by assigning the responsibility to trained professionals who can handle situations calmly and securely.

24/7 Availability

Keyholding services typically operate round the clock, providing an extra layer of security. Whether it’s the middle of the night or a weekend, a keyholder is always available to respond to incidents promptly. Not all self-employed people can be available 24/7.

Access Coordination

For property maintenance or other scheduled activities, keyholding services facilitate secure access for authorised personnel or additional services. This ensures that necessary tasks are carried out efficiently without compromising security.

Peace of Mind

Entrusting keys to a professional keyholding service provides peace of mind for property owners. Knowing that a trained and reliable individual is responsible for key management can significantly alleviate concerns about security and emergency response, especially if you can’t be available to call by the business at the drop of a hat.

Is Using a Keyholding Service Safe?

The safety of using keyholding services is contingent on selecting a reputable and trustworthy provider. Like any industry, not all services are equal. Here are considerations to ensure the safety of engaging a keyholding service.

Vetting the Service Provider

Before engaging a keyholding service, thoroughly vet the provider. Check their reputation, reviews, and industry experience. A reliable service will have a proven track record and positive client testimonials.

Professional Training

Ensure that the keyholding company employs professionals with adequate training in security and emergency response. Background checks, licensing, and certifications should be part of their hiring process.

Transparent Protocols

A reputable keyholding service should have transparent protocols in place. Understand how they handle key management, access requests, and emergency response procedures. This transparency contributes to a safer and more secure arrangement.

Insurance Coverage

Verify that the keyholding service provider has appropriate insurance coverage. This not only protects the service provider but also ensures that clients are safeguarded in case of unforeseen circumstances.

Communication and Reporting

Effective communication is crucial for a safe and reliable keyholding service. The provider should have clear communication channels and reporting mechanisms in place to keep property owners informed about incidents, property checks, and access activities.

Technology Integration

Consider keyholding services that leverage technology for enhanced security. This may include electronic key tracking, real-time reporting, and access logs to provide a comprehensive overview of key management activities through a building management system.


Security systems are essential if you are running a business premises. From security cameras, through to keyholding services, it is vital that you have a plan, even in the hours where you can’t be on site.

Are you looking for professional keyholding services in Yorkshire? Robinsons Facilities Services can help. We provide rapid and reliable keyholding services, keeping your commercial property secure. Give us a call at 01423 226578 or send us an enquiry today.

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