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What Makes a Good HVAC Repair and Maintenance Provider?

January 28th, 2020

Last updated: August 11th, 2022

HVAC is a complex and very important area for any commercial business. It involves big investment and big decisions, with HVAC playing a crucial role in the infrastructure of an organisation and many key services linked to it. And while the industry is changing, it still plays that same vital part in your business operations.

That’s why choosing an HVAC repair and maintenance provider to partner with is a critical decision that can have huge influence on the performance of your business, in terms of financial considerations, but also productivity, morale and environmental performance.

In this article, we look at the key things that you need to consider when looking for a good HVAC repair and maintenance provider, but first, let’s clear up exactly what a HVAC system means.

What is HVAC Repair?

Your HVAC system includes all elements of heating, ventilation, and air conditioning within your business. If something within that system should break down, or need a new part, it is time for HVAC repair. This may come in the form of a heating and cooling system breaking down, and requiring an engineer’s attention.

What is HVAC Maintenance?

HVAC maintenance is planned. What is involved in HVAC maintenance depends on the specifics of your system, but it could involve a planned air conditioner service or an annual service of your heating system. This maintenance is about ensuring the system is safe, legally compliant, and operating at its full potential.

What to Look For In a HVAC Maintenance and Repair Company

Let’s dive into the specifics of what to look for in a company before you employ their services to help with your HVAC system


There is no substitute for it, but this particularly applies in the HVAC sector where technologies are advancing all the time and industry standards and regulatory compliance is also changing. Being able to draw on experience in different industries is crucial in providing cost-effective and practical solutions that are tailored to your business. A strong industry background brings this knowledge and expertise, but by default it will also bring a lot of respect, trust and reliability from years working in the trade.


Whilst you can take great comfort from a contractor with years of experience working with HVAC, industry accreditations are official confirmation of certain knowledge, standards and skills within the industry. A list of these against an organisation’s name is a guarantee of the standard of work you can expect to receive.

Business Appreciation

Industry experience is something you should expect from a good HVAC repair and maintenance provider, but for a contractor to really stand out, being able to appreciate the needs and operations of your business should give them a real advantage. This means they can appreciate your budgetary constraints, but also how a maintenance schedule has to fit around your operations to maximise productivity and minimise downtime or disruption. Having a business appreciation means they understand their role in HVAC keeping the business running and this is reflected in design solutions put forward, how a contractor responds to callouts, the frequency and standard of maintenance visits and how payment schedules are designed.

24/7/365 Availability

Fast response is absolutely critical in how a HVAC repair and maintenance provider is graded. Having availability of spare parts means that a business can rely on an HVAC contractor in emergencies and knows that operational productivity is a top priority. Even in an office, a shop or an educational building, HVAC is critical in building morale and maintaining health and safety responsibilities and a good availability of repair solutions is integral to that.

References and Testimonials

It goes without saying that an HVAC repair and maintenance provider who can draw on a wealth of good customer references and testimonials is worth talking to. There is no better source of trust than other organisations in exactly your position, so good references are worth their weight in gold.

Health and Safety Record

A good contractor in any type of business will naturally have a good health and safety record. This demonstrates not only their dedication to working safely, but also their professionalism in working to certain standards, to setting up safe systems of work and applying knowledge of the very latest legislation. These characteristics are likely then applied to other areas, which makes that contractor a trusted and reliable partner for all your HVAC needs.

Why HVAC Maintenance is Important

HVAC maintenance is not just a way for companies to get you to spend money maintaining equipment. It has a number of tangible benefits for businesses.

  • It can help your equipment run as efficiently as possible, saving you money and ensuring you are being environmentally conscientious.
  • HVAC maintenance can help your systems to last longer before you need to replace them, which could save you money in the long run.
  • Maintenance reduces the chances of needing an emergency repair, as engineers are likely to spot any problems before they cause a breakdown.

For an expert HVAC repair and maintenance provider, look no further than Robinsons Facilities Services. As well as offering 24/7 support in the event of a breakdown, we work with companies to create a planned preventative maintenance schedule. This means that we can assist with all areas of your air conditioning, ventilation, and heating, and regularly schedule visits to service your equipment. Peace of mind for your business. Click here to contact us today.

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