Other Commercial Building Services
Commercial Building Maintenance
Most facilities managers are not short of contractors. They are short of time, because keeping five to fifteen separate suppliers scheduled, insured, inducted and chased is a job in itself.
Robinsons Facilities Services maintains commercial buildings across Yorkshire and the Humber under a single contract covering building fabric, HVAC, M&E and plumbing. One point of contact, one schedule, one set of records, using our own engineers and a vetted network of specialist partners.
- Maintenance contracts: from £385+VAT a year
- One-off services: from £180+VAT
- Reactive repairs: from £80+VAT an hour
Get a quote for commercial building maintenance →
Prefer to speak to someone? Call us on 01423 226578 →
Commercial building maintenance is the planned and reactive upkeep of a building’s fabric and services: heating, ventilation, mechanical and electrical systems, plumbing, and the structure itself. Planned schedules are commonly written to SFG20, the maintenance specification published by the Building Engineering Services Association, which sets the task and frequency for each asset.
What a building maintenance contract covers
Scope is agreed against your asset list rather than a standard package, because a warehouse with two gas heaters and a loading yard has almost nothing in common with a listed office running air conditioning throughout. In practice a contract is built from these areas.
- Heating and hot water: boilers, plant, controls and distribution. See commercial heating.
- Ventilation, cooling and refrigeration: see commercial air conditioning.
- Mechanical and electrical: distribution boards, fixed wiring, emergency lighting and small power. See commercial electrician.
- Plumbing and water services: see commercial plumbing.
- Fire and life safety systems: see fire protection services.
- Building fabric: roofs, doors, floors, glazing, external works, and the small repairs that accumulate. See handyman services.
Assets tend to be graded by consequence of failure rather than by cost. A boiler that shuts a school and a tap that annoys one office both need fixing, but only one of them belongs on a priority schedule with a defined response.
Maintenance schedules and SFG20
SFG20 is the maintenance specification most of the UK industry works to, published by BESA. It runs to over 1,500 asset schedules, each setting out what a given asset needs, how often, and how critical each task is to safety and compliance.
It is not law. It translates legislation into schedules, and the legal duty stays with you regardless of what your contractor does. Because the standard is kept current, the risk sits with schedules that are not: one scoped at mobilisation and never revisited drifts out of line with the regulations behind it, and the gap surfaces during an audit rather than a review.
Our guide to how SFG20 benefits facilities managers covers how the schedules are structured.
Where building maintenance ends and facilities management begins
These terms get used interchangeably and they are not the same purchase, which matters when you are comparing quotes that look similar and are not.
- Building maintenance is the hard side: the fabric and the engineering systems, kept working and kept safe, and it is what this service covers.
- Facilities management is broader and takes in the soft services that keep a building usable day to day, cleaning, waste, grounds, security and the administration around them.
- Building compliance is narrower and specifically concerns the statutory testing and certification a building must evidence.
Plenty of clients buy all three from us on one contract. The distinction only matters at the quoting stage, when a cheaper number often turns out to be a narrower scope. If you want to sanity-check what should be on your schedule, our building compliance checklist is the fastest way to do it.
Pricing
There are three ways to buy, and the right one depends on how much of the building you want us responsible for rather than on the size of the site. Contracts are priced against the asset list and the schedule, so the entry figure below is a floor rather than a typical cost.
Maintenance contract: from £385+VAT a year
Planned maintenance and statutory compliance across the agreed asset list, scheduled and evidenced, with priority response, preferential rates on reactive work, and access to the customer portal. Terms run from twelve months to five years.
View our PPM and compliance contract →
One-off services: from £180+VAT
A single planned visit without a contract behind it, for buildings being brought back into use, sites under offer, or an asset that needs bringing up to date before anything else is decided.
Get a quote for building maintenance →
Reactive repairs: from £80+VAT an hour
Pay-as-you-go attendance during business hours, with rates confirmed before we come out. Available with or without a contract, though contract customers get priority and a preferential rate.
Quoted works: from £100+VAT
Remedials arising from a maintenance visit, equipment replacement, and project work, itemised and fixed before anything starts.
How we support you
Robinsons Facilities Services has maintained commercial buildings from Harrogate since the 1960s and works across more than 500 sites in the region, from multi-academy trusts and care providers to museums, managing agents and hotels.
The case for one regional supplier over several national ones isn’t price. It’s named people who know the building, a schedule someone owns, and a call answered by somebody who’s been on your site. We’re not a national outsourcing business, which is a genuine limitation on very large multi-region estates but it’s an advantage within Yorkshire. Our client testimonials cover contracts held for fifteen years and more.
Robinsons Facilities Services is SafeContractor approved, holds UKAS-certified ISO 9001, and is CHAS, Constructionline Silver and IWFM registered.
Contract customers also have access to our 24/7/365 out-of-hours call-out facility. This is a separate service, available to PPM contract customers only.
Get a quote for commercial building maintenance →
Prefer to speak to someone? Call us on 01423 226578 →
Commercial Building Maintenance FAQs
Maintenance contracts start from £385+VAT a year, one-off services from £180+VAT, and reactive repairs from £80+VAT an hour. What a contract actually costs is driven by the asset list, the schedule and how much statutory testing sits inside it, so a small office and a multi-site estate are different conversations entirely. Send us an enquiry or call us on 01423 226578 and we will price it against your asset list.
Planned maintenance is scheduled work carried out to keep an asset running and to evidence compliance, whether or not anything is wrong. Reactive maintenance is attendance after a failure. Most buildings need both, and the ratio between them is the useful metric: a building running mostly reactive is usually paying more overall and getting less notice before things go wrong.
SFG20 is the building maintenance specification published by BESA, covering more than 1,500 asset schedules with tasks, frequencies and criticality ratings. It is not a legal requirement. It is the benchmark that clients, auditors and insurers generally measure a maintenance regime against, and because BESA revises it as legislation changes, it is a practical way of keeping a schedule current.
Pay-as-you-go suits buildings with few assets and little statutory testing. A contract earns its place once you are tracking multiple certification dates, because the risk stops being cost and starts being a missed deadline nobody noticed. If you cannot name who is responsible for your next gas safety check, that is the answer.
Yes, and it is a common way clients start with us. We review the current schedule and certification against the asset list first, because inherited schedules frequently cover assets that were removed years ago and miss ones that were added. Handover is usually timed to your existing contract end date.
Yes. Multi-site clients are the majority of our contracted work, including estates of several hundred properties. Scheduling, records and reporting sit in one place rather than per building, which is normally the point of the exercise.
Certification for each statutory item, engineer reports for every visit, a prioritised list of any remedials found, and a live view of what is due next. Contract customers also get portal access. These are the documents an enforcing authority, an insurer or an incoming tenant will ask to see, and having them in one place is a large part of what you are buying.
Typically within four hours during business hours, with contract customers prioritised. Outside business hours, cover comes through the out-of-hours call-out facility, which is a separate service for contract customers. Send us an enquiry or call us on 01423 226578 to talk through response times for your building.
Last updated: 28/08/2026
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