Commercial Boilers, Heating & Hot Water
Commercial Heat Pump
A commercial heat pump comes down to one early decision: air source or ground source. That choice sets your installation cost, your running efficiency, and how much outdoor space or ground you need.
Robinsons Facilities Services works on both across Yorkshire and the Humber: air source with our own F-Gas certified engineers, ground source with specialist ground-loop partners.
- Maintenance contracts: from £385+VAT a year
- Repairs: from £80+VAT an hour
- Quoted works: from £100+VAT
Talk to us about commercial heat pumps →
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A commercial heat pump heats a building by moving heat from the air or the ground rather than burning fuel. The two types are air source and ground source. Both run on refrigerant, so both must be serviced by an F-Gas certified engineer, and the operator carries a legal duty to have them leak-checked.
Air source or ground source
The two types work differently and suit different sites. Each has a page of its own:
- Air source heat pumps: draw heat from the outside air. Cheaper and quicker to install and the common commercial choice, serviced and repaired in-house by our own engineers.
- Ground source heat pumps: draw heat from a buried ground loop. More efficient and longer-lived, but they need the space and a specialist for the loop, which we coordinate.
Choosing between air and ground source
For most buildings the deciding factors are space and budget.
- Air source heat pumps (ASHP) need only an outdoor unit and suit the majority of commercial sites, which is why they are the more common choice.
- Ground source heat pumps (GSHP) cost more to put in and need land for the loop, but return higher efficiency and a longer working life, so they earn their place on larger sites and new builds planned around them.
Either way, a heat pump performs best where the emitters, whether radiators or underfloor pipes, are sized for the lower flow temperatures it runs at.
What every commercial heat pump needs
Whichever type you have, a heat pump is a refrigerant system, and that carries duties a boiler does not. Under the Fluorinated Greenhouse Gases Regulations 2015, only an F-Gas certified engineer may install, service, or repair one, and the duty to keep it leak-checked sits with you as the operator, at intervals set by the refrigerant charge.
What a service and a repair involve for each type is covered on the air source and ground source pages.
Pricing
Heat pumps are looked after in three ways, and the type of pump matters less to the figure than whether you want the plant held on a schedule or dealt with when it fails. Per-unit servicing prices differ between the two types and are on the air source and ground source pages.
Maintenance contract: from £385+VAT a year
Planned servicing and F-Gas leak-checking across your heat pumps, scheduled and evidenced, with priority response and preferential rates on any repair.
View our PPM and compliance contract →
Repairs: from £80+VAT an hour
Pay-as-you-go attendance during business hours, with rates confirmed before we come out.
Quoted works: from £100+VAT
Installation, replacement, and project work, itemised and fixed before anything starts.
How we support you
You get one point of contact across both types: air source serviced and repaired by our own F-Gas certified engineers, ground source coordinated with specialist ground-loop partners, so you deal with us rather than several trades.
Robinsons Facilities Services is F-Gas registered through REFCOM, holds UKAS-certified ISO 9001, and is SafeContractor approved. Heat pumps sit within our wider commercial heating and air conditioning work, so the refrigerant side of the building is covered by one team.
Contract customers also have access to our 24/7/365 out-of-hours call-out facility. This is a separate service, available to PPM contract customers only.
Talk to us about commercial heat pumps →
Prefer to speak to someone? Call us on 01423 226578 →
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Commercial Heat Pump FAQs
A heat pump is a system that heats a building by moving heat from the air or the ground into it, rather than burning gas or oil. It runs on electricity and a refrigerant circuit, and at commercial scale comes in two forms, air source and ground source, that suit different buildings.
The difference is where each draws its heat from. An air source heat pump takes heat from the outside air through a unit on the wall or roof; a ground source heat pump takes it from a buried loop of pipe in the ground, which is steadier through winter but far more involved to install. Air source suits most commercial buildings; ground source pays back on larger or new-build sites with the space for a loop. The air source and ground source pages set out each in full.
Yes. A heat pump contains fluorinated refrigerant, and under the Fluorinated Greenhouse Gases Regulations 2015 installing, servicing, or repairing one without F-Gas certification is unlawful. Our engineers hold it, and Robinsons Facilities Services is registered through REFCOM.
Rarely for a full commercial system. The Boiler Upgrade Scheme grant of £7,500 is capped at 45kW, aimed at homes and small non-domestic buildings, and only available through an MCS-certified installer, so most commercial installations sit outside it. A smaller building is worth checking against the current terms on gov.uk.
In practice, yes. The manufacturer warranty usually depends on an annual service, and as the operator you carry a legal duty to have the refrigerant leak-checked at intervals set by its charge. The type pages cover what a service involves and how often each needs one.
Yes, and most of the units we look after were installed by somebody else. Inherited plant usually gets a condition check on the first visit, because the refrigerant records, leak-check history, and state of the controls are often unknown when we take a site on.
Last updated: 10/09/2026
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